Refund Policy

Return, Refund, and Exchange Policy

We strive to provide the best shopping experience, but we understand that issues may arise. Below are our guidelines for returns, refunds, and exchanges:

1. Claims for Damages or Defects

  • Damaged, Defective, or Misprinted Items: Claims must be submitted within 30 days of receiving the productwith clear photos of the issue.
  • Lost in Transit: Claims must be submitted within 30 days of the estimated delivery date.
  • Email your claim, including a description and photos, to lucamaximstore@gmail.com for prompt assistance.

2. Refunds

  • Contact us as soon as possible if you wish to request a refund after placing or receiving your order. Refunds must be requested within 30 days of delivery.
  • Upon accepting your return, we will provide a return shipping label and detailed instructions.
  • Refunds will be processed to your original payment method within 10 business days after we receive and inspect your returned item.
  • If more than 14 business days have passed since your refund approval, contact us at lucamaximstore@gmail.com.

3. Return Guidelines

  • Request Approval First: Items sent back without a return request will not be accepted.
  • If you are returning an item from outside the U.S., note that shipping may take longer than expected.

4. Items Not Eligible for Returns

  • Non-returnable items include:
    • Perishable goods (e.g., food, flowers, plants)
    • Custom or personalized products
    • Personal care items (e.g., beauty products)
    • Hazardous materials, flammable liquids, or gases
  • Sale Items and Gift Cards: Unfortunately, these are not eligible for returns.

5. Exchanges

  • Exchanges are accepted within 30 days of delivery for eligible items.
  • Email us at lucamaximstore@gmail.com or use our contact form to initiate an exchange.

6. Damages and Issues

Inspect your order upon delivery and contact us immediately for:

  • Defective or damaged items
  • Incorrect items received

We’ll work to resolve the issue as quickly as possible.

7. Shipping for Returns and Exchanges

  • You are responsible for return shipping costs. These costs are non-refundable.
  • For refunds, the cost of return shipping will be deducted from your refund.
  • If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

Contact Us

For questions about returns, refunds, or exchanges, email us at lucamaximstore@gmail.com.