Shipping Policy
we understand that receiving your purchased products promptly is important to you. We take pride in our commitment to getting your orders to you as quickly as possible, and we are pleased to offer our customers the following shipping options:
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Shipping Timeframe: All orders will be processed and shipped within 5-10 business days from the date of purchase. Please note that orders placed on weekends and holidays will be processed on the next business day.
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Shipping Methods: We offer standard shipping via a variety of carriers such as DHL.
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Shipping Rates: Our shipping rates are based on the weight of your order and the shipping method you select. The shipping rate will be displayed during checkout before you complete your purchase.
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Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your delivery.
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Delivery Time: Delivery times may vary depending on your location and the shipping method you select. You can expect to receive your order within 5-10 business days from the date of shipment.
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Address Changes: If you need to change the shipping address for your order, please contact us as soon as possible. We will make every effort to update the shipping address, but we cannot guarantee that the address can be changed once the order has been shipped.
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Lost or Damaged Items: If your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
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Returns and Refunds: Our return and refund policy can be found on our website.
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Contact Us: If you have any questions or concerns about our shipping policy, please contact us at lucamaximstore@gmail.com.
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